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Search: authors:"Hishamuddin Ismail"

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Exploring the effects of a non-interactive talking avatar on social presence, credibility, trust, and patronage intention in an e-commerce website

While prior research has examined the effects of interactive e-commerce avatars that simulate the roles of virtual assistants and recommender agents, there is lack of empirical study that investigates the effects of non-interactive talking avatars in e-commerce. This is unfortunate, as many websites today utilize non-interactive talking avatars that provide one-way dialogue in...

What drives customer loyalty: An analysis from the telecommunications industry

of Management, Multimedia University , Cyberjaya, Selangor DE , Malaysia. His specialist areas of interest include consumer behaviour , accounting and taxation 1 Hishamuddin Ismail is a lecturer in the