Science and Technology 4 Miria Grisot University of Oslo , Norway 5 Polyxeni Vassilakopoulou University of Agder , Norway 6 Arisa Shollo Copenhagen Business School , Denmark 7 Elena Parmiggiani Norwegian
; Miria Grisot; and Margunn Aanestad ( 2016 ). Enabling Electronic Interactions between Patients and Healthcare Providers: a service design perspective . Scandinavian Journal of Information Systems , vol ... . 28 , no. 1 , pp. 71 - 90 . Vassilakopoulou , Polyxeni; Miria Grisot; and Margunn Aanestad ( 2017 ). Friction forces and patientcentredness: Understanding how established logics endure during
