Application of ISO/TS 16949:2009 in Forest Products Industry

Kastamonu Uni., Orman Fakültesi Dergisi, 2016, 16 (2): 362-369 Kastamonu Univ., Journal of Forestry Faculty Application of ISO/TS 16949:2009 in Forest Products Industry Ertan SOLAK1, *Derya SEVIM KORKUT2 1 Forest Industry Engineer, Düzce, Turkey Duzce University Faculty of Forestry, Department of Forest Industry Engineering, Konuralp Campus, 81620, Düzce-Turkey * Corresponding Author: 2 Geliş Tarihi: 03.03.2016 Abstract The aim of the study is to present the short, medium and long term benefits of the activities in the basis of quality management development and in the context of ISO/TS 16949 Automotive Sub-Industry Quality Management System which determines the service standards of a forest products facility as an automotive sub-industry supplier, to be shown as an example to similar facilities. In this study which aims to present the facility’s character an examination has been done via supplier, production and customer parameters and an example profile has been formed. A progress on the activities which are made in accordance with the project plan about improving production parameters such as in-process junk, customer satisfaction, customer return and staff circulation rate has been determined. The dynamics of forest production sector presents a critical factor about sufficiency of the suppliers. This parameter is followed by supplier’s performance point and even if expected level is reached the activities about this subject continues according to project plan. Customer satisfaction rate is determined by annual performance points given by customers and the facility reaches the expected level according these parameter data. Key Words: Automotive sub-industry facility, Forest products industry, Quality, Quality management system, ISO/TS 16949 Orman Ürünleri Endüstrisinde ISO/TS 16949:2009’un Uygulanması Özet Çalışmanın amacı, orman ürünleri iş kolundaki bir işletmenin, otomotiv yan sanayi olarak sağladığı hizmet standartlarını belirleyen TS ISO 16949 Otomotiv Yan Sanayi Kalite Yönetim Sistemi kapsamında kalite yönetim sisteminin gelişimi temelinde gerçekleştirdiği faaliyetlerin işletmeye kısa, orta ve uzun vadede sağlayacağı faydaları benzer konumdaki işletmelere örnek teşkil edecek şekilde ortaya koymaktır. İşletme karakterinin ortaya konulmasını amaçlayan bu çalışmada süreç adımlarını oluşturan tedarikçi, üretim ve müşteri parametreleri üzerinden bir inceleme yapılarak örnek bir profil oluşturulmuştur. İşletmenin proses içi hurda, iç müşteri memnuniyet, müşteri iade ve personel devir oranı gibi üretim parametrelerinin iyileştirilmesi yönünde proje planı doğrultusunda yaptığı faaliyetlerde ilerleme sağladığı tespit edilmiştir. İçinde yer alınan orman ürünleri sektörünün dinamikleri çalışılmak durumunda kalınan tedarikçilerin yeterliliği konusunda kritik bir etken oluşturmakta, tedarikçi performans puanı ile izlenen bu parametrede beklenen düzeye belli ölçüde ulaşılsa dahi bu konuda yapılması gereken çalışmalar proje planı doğrultusunda sürdürülmeye devam etmektedir. Müşteri memnuniyet oranı yıllık olarak müşteri tarafından verilen performans puanı üzerinden izlenmekte, işletme bu parametre verilerine göre beklenen düzeye ulaşmış bulunmaktadır. Anahtar Kelimeler: Otomotiv yan sanayi, Orman ürünleri endüstrisi, Kalite, Kalite yönetim sistemi, ISO/TS 16949 management system development and the benefits of the development to the enterprise. This study, which is very important in terms of forming a reference with the help of the route after the research of the national position of the enterprise, consists of 4 main parts. In the first part, quality and other concepts related to it were explained and details about theoretical basis of the thesis study were determined. In the second part, the enterprise which is chosen as an example and its sector were introduced in general Introduction Even though an enterprise is giving service in a sector which is assumed to remain in the background both nationally and internationally because of negative features in terms of regional and sectoral conditions (busy working difficulty, uneducated labor force, lack of innovation, producing products with low added-value, profit oriented view of the bosses), because it is the supplier of automotive key industry it would be possible to perform this thesis survey about quality 362 Kastamonu Uni., Orman Fakültesi Dergisi, 2016, 16 (2): 362-369 Kastamonu Univ., Journal of Forestry Faculty Solak and Sevim Korkut and price. Özden (2009) researched ISO/TS 16949 Automotive Quality Management System which is one of the most common systems in automotive industry according to product design and quality effect. After researching this system, he aimed to determine the acquisitions and negative effects of the system. Batmaz (2010) researched the theoretical substructure of Total Quality Management and ISO/TS 16949 Quality Management System and then he identified the situation by exemplification according to the data obtained from the firms using these management systems. According to the outline which after the scanning the literature the theoretical substructure of the study has been formed after researching quality and related concepts. It was required to give place the definitions of two basic sources related to quality concept. According to this; Quality was defined as meeting the conditions of existing characteristics in ISO 9000;2000 standards series (Peker, 2014). If the International Organization for Standardization- ISO quality dictionary is taken as reference, the quality concept will be defined as the combination of the features based on determined or possible needs (Türker, 2014). Quality concept is so important for both industry and service sector today and it began to be perceived as “convenience to usage” except from “convenience to technical conditions”, it gained meaning with the view of consumers and it began to be perceived as “supplying the customers’ needs” (Akdere et al., 1994). Today, quality concept is not only for service and product, but it is also about the quality of the management, because the quality of the product or service is related to the process. From this point of view quality isn’t a technical term anymore, now it is a strategic term (Özveren, 1997). It is possible to gather all related ingredients into three groups. These are; design, convenience and performance (Taşçı et al., 2013). The extent of the quality is divided into 8 basic titles; performance, equipment, reliability, convenience, durability, service opportunities, aesthetic and perceived quality (Kaya and Engin, 2005). When we separate quality from theoretical structure, we have four basic concepts related to each other. terms, the developing activities which were done by taking ISO/TS 16949 Automotive Subordinating Industry Quality Management System as reference and the side effects of these activities towards application were dealt. In the third part, the improperness which was determined afte (...truncated)