PERFORMANCE ANALYSIS OF PDAM CLEAN WATER SERVICE NEEDS FOR DOMESTIC CUSTOMERS OF WAGINOPO VILLAGE, WANGI-WANGI DISTRICT, WAKATOBI DISTRICT

INTERNATIONAL JOURNAL ON ADVANCED TECHNOLOGY, ENGINEERING, AND INFORMATION SYSTEM (IJATEIS) PERFORMANCE ANALYSIS OF PDAM CLEAN WATER SERVICE NEEDS FOR DOMESTIC CUSTOMERS OF WAGINOPO VILLAGE, WANGI-WANGI DISTRICT, WAKATOBI DISTRICT Jamiludin1*, Esti Wulandari2, Hanie Teki Tjendani3 1-3 Master of Civil Engineering Study Program, Faculty of Engineering, Universitas 17 Agustus 1945 Surabaya 1) E-mail: , 2) , 3) Abstract Clean water is essential for society's basic needs like drinking, bathing, cooking, washing, and industrial purposes. Having clean water available in a community is crucial due to the busy nature of society. However, in Waginopo Village, the drinking water supply system is not functioning well. Reports show that the water from PDAM only runs every 2 days, once a week, and for a maximum of 12 hours. The aim of this research is to analyze the performance of PDAM Wakatobi's clean water services to meet the needs of the Waginopo Village community for clean water. In this research, not only numerical data will be collected, but also information about what the community desires regarding the performance of the clean water distribution system, so this research study approach uses a combination of quantitative and qualitative approaches. From the results of the analysis, it can be said that the performance of the Wakatobi Regency PDAM service for the Waginopo Village service area is based on the 6th assessment aspect, where the distribution aspect is assessed with a performance value of "Not Good", for the production quality aspect the performance value is "Good", for the meter recording aspect with the performance value is "Good", for the payment aspect the performance value is "Good", for the complaint handling aspect the performance value is "Good", and for the tariff aspect the performance value is "Not Good". Keywords: Service Performance Study, PDAM, Domestic Customers 1. INTRODUCTION Clean water is a very vital need for society, to meet the needs for drinking water, bathing, cooking, washing and including industrial needs (Azhar et al., 2020). The existence of clean water in an area is very important considering the very dynamic activities of society (Agusmerdekawan, 2017). To meet the need for clean water, residents of an area can rely on water from direct water sources such as surface water and rain because these two water sources are easily accessible even though most of it is polluted either directly or indirectly from human activities themselves (Badaruddin et al., 2023; Fauziah et al., 2021; Haiqal et al., 2020). Because of the importance of the need for clean water, it is natural that the clean water sector gets top priority because it concerns the lives of many people. Handling the need for clean water can be done in various ways, adapted to existing facilities and infrastructure. In office areas, the clean water supply system is carried out using piped and non-piped systems. The pipe system is managed by the Regional Drinking Water Company (PDAM) and the non-pipe system is managed by the community, both individually and in groups. IJATEIS | VOLUME 3 NO. 4 (2024) https://ojs.transpublika.com/index.php/IJATEIS/ E-ISSN: 2828-5425 450 INTERNATIONAL JOURNAL ON ADVANCED TECHNOLOGY, ENGINEERING, AND INFORMATION SYSTEM (IJATEIS) VOLUME 3 NO. 4 (2024) A clean water supply system must be planned and constructed in such a way that its construction can fulfill the objectives of, among other things, the availability of water in sufficient quantities with quality that meets drinking water requirements. Apart from that, the aim of developing a clean water supply system is to have water available all the time or on an ongoing basis and the availability of water at a price that can be affordable by the community for survival. In the Government Regulation of the Republic of Indonesia Number 122 of 2015 concerning the Drinking Water Supply System which is established to fulfill the state's responsibility in ensuring the fulfillment of the people's right to drinking water and access to drinking water, it is explained that what is meant by drinking water is household water that has gone through a processing process or without. processing that meets health requirements and can be used immediately (KepmenPU3791998). In residential areas, the need for clean water forms its own pattern which is greatly influenced by population growth in the residential area and the characteristics of the existing community, regarding the economic level, topography and social habits of the community in particular. The clean water supply system managed by PDAM in obtaining clean water will produce different quality and quantity of services from one city/district to another (Septiawan & Soetiman, 2021; Sihombing, 2019; Tenri et al., 2022). This also happens in Wangi-Wangi District which consists of several villages and sub-districts. In this research, research will be carried out in Waginopo Village due to the limited capacity of researchers and the large area covered by Wangi-Wangi District. Residents in Wangi-Wangi District, Waginopo Village have varying economic levels and social status. From the differences in clean water supply systems used by the community in obtaining clean water, 90% percent of which is from PDAM Wakatobi Regency, the quality and quantity of clean water supply is different, because the performance of each system is greatly influenced by various things, both technical and non-technical. In a piped clean water supply system, the quality of service depends on the condition of the water distribution pipe network and service performance. Meanwhile, the quality of service in non-piped clean water supply systems depends on the conditions of the surrounding natural environment. From the results of a preliminary survey directly at the location of the Wakatobi Regency PDAM service area, it was found that the flow rate was small, the water pressure was low, the flow was not continuous or the flow hours were often erratic, which was very detrimental to residents. In its implementation, the drinking water supply system in Waginopo Village has not been able to run smoothly. There are several problems that have arisen in the water supply process so far, namely the distribution system is not able to meet the water needs of all customers, which can be seen from the water supply not being available 24 hours a day. In fact, according to a temporary survey that has been carried out, PDAM water only flows once every 2 days, once a week and the maximum flow time is only 12 hours. Apart from the problems that arise in the drinking water supply system, PDAM also faces challenges to improve system performance in order to cope with increasing community water consumption. Water consumption will always increase along with population growth. Population growth will increase the amount of water demand in general due to increased water consumption. Seeing these conditions and realities, it (...truncated)