BMC Health Services Research

BMC Health Services Research is an open access journal publishing original peer-reviewed research articles in all aspects of health services research, ...

List of Papers (Total 21,743)

Quality improvement project to transition psychosocial oncology clinical care to a telehealth workflow during the COVID-19 pandemic: a quasi-experimental study

The COVID-19 pandemic created an urgent need for an innovative method of care delivery for psychosocial oncology. The psychosocial oncology services at the University Health Network in Toronto, Canada transitioned expeditiously to digital technologies that were readily available and accessible for patients and clinicians, facilitating care provision while reducing the...

Exploring strengths, challenges, and experiences of using a national call center during the Covid-19 pandemic: a qualitative study

Investigating experiences of staff and callers of call centers/hotlines during the Covid-19 pandemic is essential to identify perceived strengths, challenges, and opportunities for improving service delivery. This study aimed to explore experiences and perspectives of staff and callers of the 4030 call center during the Covid-19 pandemic. This was a qualitative study in which...

Barriers and facilitators to implementing electronic patient reported outcome screening for mental illness and substance use disorders at HIV clinics in Alabama: a qualitative study

People living with HIV face disproportionately high rates of mental health issues (MH) and substance use disorders (SUD), which can contribute to reduced antiretroviral treatment (ART) adherence. When left untreated, these psychosocial comorbidities pose an additional threat to the goals of the Ending HIV Epidemic Initiative, which aims to optimize HIV outcomes in states like...

Perceived need and help-seeking for psychosocial support among health and social care professionals: a systematic review and meta-analysis

Health and social care professionals face multiple challenges, including a shrinking workforce, a rapidly aging population, and crises such as pandemics, which increase stress and the risk of mental health problems. Preventing these problems is essential to maintaining a stable workforce and ensuring the quality of care. This study investigates the proportion of health and social...

Forecasting the impact of Kazakhstan population growth on healthcare doctors demand

A well-forecast healthcare workforce ensures that there are enough professionals to meet the growing and changing health needs of the population. The number of doctors in a country or region is influenced by various factors, including demographic and economic conditions, policies, and educational capacity. However, the most important factor is the change in population size. Aim...

Multi-level barriers and facilitators to implementing tobacco screening and cessation counseling in a Federally Qualified Health Center

Despite persistent tobacco control efforts, the prevalence of smoking, especially among low-income populations, remains high. The prevalence of tobacco use among the primarily low-income populations served by Federally Qualified Health Centers (FQHCs), is approximately 5 percentage points higher than the national average. Evidence based interventions such as clinician delivered...

Task-sharing anaesthesia in conflict zones: a cross-sectional study of safety gaps and systemic failures in Wad Medani, Sudan

In Sudan, where physician anaesthesiologists are critically scarce (0.47/100,000 population), non-physician anaesthesia providers (NPAPs) deliver most perioperative care, a situation exacerbated by conflict-driven health system collapse. Despite global evidence supporting task sharing and task shifting, NPAP safety outcomes in fragile settings remain unquantified. This study...

Uptake of community-based integrated HIV and sexual and reproductive health services for young people in Zimbabwe: the CHIEDZA study

Limited engagement with health services contributes to the poorer HIV care outcomes observed in young people. We conducted a cluster-randomised trial to investigate the impact of community-based integrated HIV and sexual and reproductive health (SRH) service (CHIEDZA) for young people on HIV outcomes in three provinces in Zimbabwe. Here we examine the uptake of services. In the...

Taking sides or bridging worlds? Managerial responses to conflicts and tensions between the core operations and the administration in healthcare

Swedish public healthcare is increasingly characterised by a growing administrative layer and complex governance structures. While administrative personnel have grown in numbers, their coordination and integration with core clinical operations appears to remain underdeveloped, leading to tensions, conflicts and perceived power vacuums. Despite the growing complexity, little...

Streamlining care through patient navigation: a retrospective cohort study of timely anti-HER2 therapy in early breast cancer in a low-middle income country

Timely initiation of therapy is critical for patients with HER2-positive early breast cancer, especially in low- and middle-income countries (LMICs) where health-system constraints delay care. We evaluated whether a Patient Navigation Program could reduce time from registration to initiation of dual anti-HER2 therapy in Egypt. Retrospective cohort study at the Breast Cancer...

Respective characteristics and contributions of two cataract surgery delivery models to the eye health national action plan in Rwanda

Cataract is the leading cause of avoidable blindness worldwide, and limited surgical access continues to affect elimination efforts, especially in low- and middle-income countries. In line with this burden, Rwanda implemented two complementary models for cataract surgery services: The Mobile Teams Outreach Cataract Surgery Model (MTO-CSM) and the Continuous Hospital-Based...

Sustainable care quality improvement: a scoping literature review of performance measurement in lean healthcare implementations

The phenomenon of demographic changes and the aging population requires Territorial Ambulatory Healthcare (TAH) to provide increasingly high-quality and sustainable care to a growing number of individuals with chronic diseases. In this context, Healthcare Lean Management (HLM) can support sustainable care quality, increasing patient satisfaction and process performance. According...

Exploring individual and structural factors influencing healthcare seeking behavior in the context of the Senegal’s Universal Health Coverage program: a multilevel analysis from the ANRS-12399 Soignants Sénégal study

Although Senegal’s Universal Health Coverage (UHC) program has improved access to care, it has sometimes led to overuse of health services. Moreover, the program’s substantial financial debt to health facilities (HFs) has exposed them to organizational and financial problems, making it difficult to renew drug stocks and pay salaries on time. The multiple effects of the UHC...

Examining wage drivers for nurses and physicians in Swiss hospitals: a retrospective observational study with repeated measurements

Patient safety and quality of care depend on well-trained, motivated staff. Competitive wages are critical for staff satisfaction and retention. Understanding the factors that affect nurses’ and physicians’ wages is the first step to tackling these factors and improving retention and recruitment while reducing shortages. The aim of this study was i) to describe the distribution...

Correlation analysis between single disease quality management and efficiency indicators of a tertiary hospital in China

In the framework of continuous improvement of medical quality, specific (single) disease management has become a key priority. However, the current research on the correlation of various items for single disease management and efficiency indicators of hospitals is insufficient, and an in-depth discussion is urgently needed to optimize management strategies. Therefore, we explored...

Continuation of Kangaroo Mother Care when transitioning from facility to community: maternal and familial perspectives from South India

Kangaroo Mother Care (KMC) is an effective intervention shown to significantly lower neonatal morbidity and mortality, especially among low-birth-weight (LBW) infants. Despite its success, many families struggle to implement KMC effectively post-discharge. This qualitative study employed a hermeneutical-phenomenological approach to explore the experiences of mothers and families...

Building an initial programme theory to explain how and why on-the-day surgery cancellations occur and how they might be reduced

On-the-day surgery cancellations (OTDSCs) have been a longstanding global problem, bringing significant suffering to patients and carers, and substantial waste across healthcare systems. Any cancellation of a surgery that occurs for any reason on the day of the scheduled surgery is defined as an OTDSC. Despite the high prevalence of OTDSCs, little is known about why they happen...

Profile of cases and factors associated with poor outcomes among patients admitted to the intensive care unit at a regional referral hospital in Bhutan: an observational study

Timely admission and treatment of critically ill patients to Intensive Care Units (ICU) is shown to reduce premature mortality. However, low- and middle-income countries face many challenges in providing ICU services. This study describes the profile of patients admitted to ICU and their outcomes at the Central Regional Referral Hospital in Bhutan. This was an observational study...

Healthcare accessibility and subjective well-being in Xizang: evidence from a high-altitude region of China

Achieving universal access to healthcare is a specific target of Sustainable Development Goal 3 which seeks to promote health and well-being for all. However, the subjective well-being (SWB) in Xizang and its relationship with healthcare accessibility are inadequately understood. This study aims to assess the magnitude of SWB and examine its relationship with healthcare...

Does DRG-based payment lead to unintended effects on care quality? A case under global budget with price adjustment in China

The DRG-based payment system has gained widespread adoption globally, yet evidence about its impact on care quality remains scarce. In 2020, China implemented its inaugural national DRG payment initiative, the China Healthcare Security-Diagnosis Related Group (CHS-DRG), driven by the pressing need to regulate healthcare provider behaviors. To evaluate the changes in process and...

Reimagining grommet follow-up care: audiology-led outcomes and cost comparison with ENT (Ear, Nose and Throat) and nurse-led models

Grommet insertion is one of the most common surgeries in childhood. While post-operative care has been traditionally provided by Ear, Nose and Throat (ENT) specialists, workforce capacity challenges have led to the delegation of care to alternate workforces, including audiology. This study aims to evaluate safety and effectiveness of audiology-led post-grommet services and to...

Health mediation mechanisms influencing healthcare utilization of underserved populations: a qualitative study in 2 districts in France

Some populations remain chronically underserved to healthcare services because of poor housing conditions, lack of health insurance /administrative status, difficulties in French languages, disabilities, …. Health mediation, by promoting the ability of services to adapt their organization and supporting underserved populations in overcoming the obstacles encountered, could be an...

The effect of a sexual and reproductive health programme on socio-economic and education-related inequities in the use of modern contraceptives in seven sub-regions in Uganda: a case of RISE programme 2019–2023

Access to contraception and its use are crucial for meeting women’s fertility goals and preferences regarding the number and timing of children. Despite the implementation of various family planning programs, there is a lack of substantial evidence to evaluate their impact on contraceptive use, which is needed to guide future investments or adjustments. In this paper, we assessed...

Development and initial evaluation of a digital service package for community-dwelling older females with pelvic floor dysfunction

Pelvic Floor Dysfunction (PFD) is common, especially among older people, causing physical and psychological issues and high costs. Pelvic floor muscle training (PFMT) is a first-line, non-surgical treatment; however, resource limitations pose challenges. Digital interventions show potential, yet there’s a lack of a comprehensive digital service package for community-dwelling...

Process Optimization Of the Medicines’ pAthway in nursing Homes (POOMAH): study protocol of a cluster randomized controlled trial

The medicines’ pathway in nursing homes (NHs) is complex and challenging, resulting in processes that are prone to medication errors and lack person-centredness. There is a clear need for quality improvement initiatives, for which a systems approach - rather than isolated interventions - is considered more effective. In this context, the Process Optimization Of the Medicines...