The COVID-19 pandemic and the resulting lockdowns drove new types of interactions between employees. Before the pandemic, social interaction could be performed both in person and online, but measures against COVID-19 required a reduction in personal contact. As a result, employees were forced to interact via virtual meetings, which influenced their work engagement. Thus, it is...
This study investigates the role of product descriptions in reducing information asymmetry on e-commerce platforms, particularly for high-priced items. Utilizing a text analytic approach, we employ a novelty method called “SATORE,” where we used the Latent Dirichlet Allocation (LDA) model to extract topics and determine the optimal number using the Renyi Entropy technique...
The adoption of artificial intelligence (AI) systems is on the rise owing to their many benefits. This study conducted a bibliometric analysis to identify (1) how the literature on AI adoption has evolved over the past few years, (2) key themes associated with AI adoption in the literature, and (3) the gaps in the literature. To achieve these objectives, we utilised the...
Our paper analyzes the current state of research on artificial intelligence (AI) adoption from a production perspective. We represent a holistic view on the topic which is necessary to get a first understanding of AI in a production-context and to build a comprehensive view on the different dimensions as well as factors influencing its adoption. We review the scientific...
Large language models (LLMs) such as ChatGPT play a crucial role in guiding critical decisions nowadays, such as in choosing a college major. Therefore, it is essential to assess the limitations of these models’ recommendations and understand any potential biases that may mislead human decisions. In this study, I investigate bias in terms of GPT-3.5 Turbo’s college major...
The digital transformation with its new technologies and customer expectation has a significant effect on the customer channels in the insurance industry. The objective of this study is the identification of enabling and hindering factors for the adoption of online claim notification services that are an important part of the customer experience in insurance. For this purpose, we...
The management of electronic word of mouth (eWOM) is critical in e-commerce. In this study, on the basis of the elaboration likelihood model (ELM), we constructed a model of factors influencing eWOM by dividing merchants’ attributes into the central and peripheral routes, which correspond to consumers’ systematic and heuristic cognitive modes respectively. We then tested the...
Successful analytics solutions that provide valuable insights often hinge on the connection of various data sources. While it is often feasible to generate larger data pools within organizations, the application of analytics within (inter-organizational) business networks is still severely constrained. As data is distributed across several legal units, potentially even across...
Many IS studies focus on initial user perceptions as drivers of initial IS success, but these perceptions may change over time. This study aims to examine whether there is any difference in the drivers of IS success between the initial adoption and the initial assimilation stages. With the Expectation Confirmation Model as the theoretical lens, a repeated cross-sectional study...
Online Health Communities (OHCs) are a type of self-organizing platform that provide users with access to social support, information, and knowledge transfer opportunities. The medical expertise of registered physicians in OHCs plays a crucial role in maintaining the quality of online medical services. However, few studies have examined the effectiveness of OHCs in transferring...
The purpose of this study was to investigate decision-makers’ views on changes that robotics will create in welfare services. The purpose was also to discover what the opportunities and challenges are in human–robot interaction during these changes and how to manage these changes. As a research method, an online survey was used. The survey was sent to Finnish decision-makers (N...
Shared services have become an important IT-enabled organizational form for providing support business functions to internal users. The information systems that implement and deliver shared services are part of the organizational IT infrastructure that has a twofold effect on firm financial performance. On the one hand, with the shared services model, the IT infrastructure...
Although lead scoring is an essential component of lead management, there is a lack of a comprehensive literature review and a classification framework dedicated to it. Lead scoring is an effective and efficient way of measuring the quality of leads. In addition, as a critical Information Technology tool, a proper lead scoring model acts as an alleviator to weaken the conflicts...
Video live streaming services have reached every corner of the world through the influence of COVID-19. In this study, the business model of a video live streaming platform is examined under a structure in which both a streamer and a platform provider simultaneously have an incentive alignment and a payoff conflict. On the one hand, the streaming platform relies on the efforts of...
Despite researchers having averred that big data analytics (BDA) transforms firms
As a business innovation in the e-commerce marketplace, the use of live streams to boost sales has become an important strategy for e-tailers on major e-commerce platforms globally. However, little theoretical research has been conducted to understand the role of streamers and products in live streaming commerce. Thus, in this study, to examine consumers
User-centric design within organizations is crucial for developing information technology that offers optimal usability and user experience. Personas are a central user-centered design technique that puts people before technology and helps decision makers understand the needs and wants of the end-user segments of their products, systems, and services. However, it is not clear how...
Distributed agile software development (DASD) has gained much popularity over the past years. It relates to Agile Software Development (ASD) being executed in a distributed environment due to factors such as low development budget, emerging software application markets and the need for more expertise. DASD faces a number of challenges with respect to coordination and...
The software industry has widely adopted global software development (GSD) to gain economic benefits. Organizations that engage in GSD face various challenges, the majority being associated with requirements change management (RCM). The key motive of this study is to develop a requirement change management and implementation maturity model (SRCMIMM) for the GSD industry that...
This study highlights information networks for COVID-19 according to race/ethnicity by employing social network analysis for Twitter. First, this study finds that racial/ethnic groups are differently dependent on racial/ethnic key players. Whites and Asians show the highest number of racial/ethnic key players, Hispanics have a racial/ethnic key player, and blacks have no racial...
This paper aims to identify and understand factors affecting insiders’ intention to disclose patients’ medical information and to investigate how these factors affect the intention to disclose. Based on the literature review on deterrence theory and health information security awareness (HISA), we identify relevant factors and develop a research model explaining insiders...