Effect Of Quality Of Work Life On Work Stress, Mental Health, Organizational Citizenship Behavior, And Performance Of Inpatient Nurses In Muhammadiyah HospitalType D East Java

International Journal of Science, Technology & Management ISSN: 2722 - 4015 Effect Of Quality Of Work Life On Work Stress, Mental Health, Organizational Citizenship Behavior, And Performance Of Inpatient Nurses In Muhammadiyah Hospitaltype D East Java Sunaryadi1*, Budiyanto2, Suhermin3 1,2,3 Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya, Indonesia * Corresponding author: Email: Abstract Research related to the relationship between QWL, work stress, mental health, OCB and nurse performance in the type D Muhammadiyah Hospital network in East Java. Based on the problems, phenomena that occur in hospitals today as well as literature studies, researchers examine and analyze the effect of the QWL variable on the performance of inpatient nurses in the type D Muhammadiyah Hospital network in East Java. The population of this study were all nurses with the status of nurses in Muhammadiyah hospital type D, East Java. The sampling technique was saturated sample. The sample of this study was the entire population of nurses with the status of nurses who served in the inpatient room. This study was analyzed using the Partial Least Square method. The results of this study are QWL has a significant and positive effect on the performance of inpatient nurses in the Muhammadiyah type D hospital network in East Java; QWL has a significant and negative effect on the work stress of inpatient nurses in the Muhammadiyah type D hospital network in East Java; QWL has a significant and positive effect on the mental health of inpatient nurses in the Muhammadiyah type D hospital network in East Java; Job stress has a significant and negative effect on OCB of inpatient nurses in the Muhammadiyah type D hospital network, East Java; Mental Health has a significant and positive effect on OCB of inpatient nurses in Muhammadiyah type D Hospital, East Java; QWL has a significant and positive effect on OCB of inpatient nurses in the Muhammadiyah type D hospital network in East Java; OCB has a significant and positive effect on the performance of inpatient nurses in the Muhammadiyah type D hospital network in East Java. Keywords: QWL, work stress, mental health, OCB, performance I. INTRODUCTION Good nurse performance will have an impact on the quality of services in hospitals, have an impact on patient safety and also have an impact on patient and family satisfaction. Conversely, if the performance of nurses in hospitals is not good, it will have a real impact on the quality of hospital services such as poor service quality, low patient safety levels, and will also have an impact on low patient and family satisfaction levels as well. Until now, the performance of nurses still needs to be improved considering that there are still frequent patient complaints related to dissatisfaction with the services received. Complaints related to dissatisfaction with hospital services often occur, including complaints related to nursing services. Complaints that occur related to dissatisfaction with nursing services will give rise to the opinion that hospital services are not good or of poor quality.The factors that cause or affect employee performance are listed in various literatures and research results, including according to Pentury et al., (2010), stating that the factors that affect performance are work ability, work motivation, performance appraisal, compensation, environment work, organizational citizenship behavior, and commitment. Mathis and Jackson (2010: 97), say that the factors that influence performance include the support received, the existence of the work being done, the relationship with the organization, and empowerment. The factors that affect performance according to Pentury and Mathis are summarized in the quality of work life (QWL). Researchers chose the QWL variable as a variable that affects performance because in the hospital environment the indicators that exist in this variable cover all dimensions that employees perceive to be able to meet their work quality needs. http://ijstm.inarah.co.id 1652 International Journal of Science, Technology & Management ISSN: 2722 - 4015 Previous studies and studies have not found any differences in the results regarding the effect of QWL on performance, but only differ in the dominance of its dimensions. According to Hijjawi (2017) the dominant dimension is the social dimension, while according to Kumar (2012) the dominant dimension is the wage or salary dimension. QWL was popularized by Cascio (1972) where at that time QWL was carried out to improve performance in automotive companies which resulted in a significant increase in employee performance.QWL is an important factor in creating a work climate in an organizational environment, in this case a hospital. QWL applied in hospitals will create quality of life for individuals in the organization and will increase productivity and good performance within the organization. This is in line with the opinion of Parvar et al., (2003) which states that QWL is an effective program in improving working conditions and organizational effectiveness where QWL has a role in evaluating employees in line with the quality of their work and the quality of their work life as well as the quality of their environmental life. external and internal. QWL has made an important contribution to the hospital and has great concern for the needs of its employees and the quality of their work life. QWL that is implemented properly will greatly affect employee performance, being able to motivate employees to produce optimal performance.In this study, researchers conducted research related to the relationship between QWL, work stress, mental health, OCB and nurse performance in the Muhammadiyah type D hospital network in East Java. Based on the problems and phenomena that occur in hospitals today and referring to previous research studies, the researchers examined and analyzed the effect of the QWL variable on the performance of inpatient nurses in the Muhammadiyah Hospital network type D East Java by placing the QWL variable as an exogenous variable while work stress variables, mental health, OCB and performance variables as endogenous variables. II. LITERATURE REVIEW Performance According to Cormick and Tifftin (2010), performance is the quantity, quality and time used in carrying out tasks. Quantity is the result that can be calculated the extent to which a person can successfully achieve the goals that have been set. Quality includes the extent to which a person makes mistakes, discipline and accuracy in carrying out his duties. Time is the extent to which a person works in accordance with the specified time span. Quality of Work Life (QWL) According to Idris (2006) states that Quality of Work Life (QWL) refers to a pleasant or unpleasant state in a person's work environment. Its main goal is the development of an excellent working environment for employees as well as for production. The main focus of QWL its (...truncated)