Kepuasan Masyarakat terhadap Layanan Pemerintah dalam Menurunkan Prevalensi Penyakit Hep-B pada Anak Usia 0-12 Tahun di Indonesia

Jurnal Agregasi, Nov 2023

This research taken from a substantial and urgent need for the Indonesian especially for children under 0-12 years in Indonesia who still has limit knowledge about Hep-B prevalence. The government has work harder to give health education and awareness in reducing the prevalence of hep-B disease for children 0-12 years in Indonesia. Therefore, the purpose of this study is to see how good the communication strategy is conducted by government of Indonesia and how about the public satisfaction about its services. This study used quantitative method by using an observative, documentative and questionnaire for 220 respondents from several districts in Indonesia as the tools of collecting data. This research concluded that: (a) public services in terms of health education and awareness campaigns in reducing the prevalence of hep-B in children aged 0-12 years was good and satisfying, b) the factors that most influence in increase in the prevalence of Hep-B in children aged 0-12 years are mother-to-child transmission: can occur during pregnancy, childbirth, or breastfeeding and is a common mode of transmission in areas with high prevalence of hep-B and lack of screening, c). what the government can do as a public service in reducing the prevalence of Hep-B in children aged 0-12 years in Indonesia is health education and awareness of hep-B campaign by several ways, such as school-based education, community-based education, mass media campaign, and health worker education.

Article PDF cannot be displayed. You can download it here:

https://ojs.unikom.ac.id/index.php/agregasi/article/download/9640/4029

Kepuasan Masyarakat terhadap Layanan Pemerintah dalam Menurunkan Prevalensi Penyakit Hep-B pada Anak Usia 0-12 Tahun di Indonesia

Jurnal Agregasi : Jurnal Aksi Reformasi Government Dalam Demokrasi Volume 11– Nomor 2, November 2023, (Hlm 161-173) DOI 10.34010/agregasi.v11i2.9640 Available online at: https://ojs.unikom.ac.id/index.php/agregasi Kepuasan Masyarakat terhadap Layanan Pemerintah dalam Menurunkan Prevalensi Penyakit Hep-B pada Anak Usia 0-12 Tahun di Indonesia Elsa Silvia Nur Aulia 1) *, Defri Rizaldy 2) 1 Fakultas Seni Rupa dan Desain, Institut Teknologi Bandung, Jalan Ganesha No. 10 Bandung 2 Sekolah Farmasi, Institut Teknologi Bandung, Jalan Ganesha No. 10 Bandung * Korespondensi Penulis. E-mail: , Telp: +6282318849064 Abstrak Penelitian ini mendesak untuk mengatasi keterbatasan pengetahuan tentang prevalensi Hepatitis B (Hep-B) di kalangan anak-anak usia 0-12 tahun di Indonesia. Meskipun pemerintah telah berupaya keras meningkatkan pendidikan kesehatan dan kesadaran, masih ada kekurangan dalam memahami efektivitas strategi komunikasi dan kepuasan masyarakat terhadap layanan yang disediakan. Tujuan penelitian ini adalah mengevaluasi strategi komunikasi pemerintah Indonesia dan tingkat kepuasan masyarakat terhadapnya. Metode kuantitatif digunakan dengan observasi, dokumentasi, dan kuesioner terhadap 220 responden dari berbagai distrik di Indonesia. Hasil penelitian menunjukkan bahwa layanan publik terkait pendidikan kesehatan dan kampanye kesadaran Hep-B untuk anak-anak usia 0-12 tahun dinilai baik dan memuaskan. Faktor yang paling berpengaruh dalam meningkatkan prevalensi Hep-B adalah penularan dari ibu ke anak, terutama selama kehamilan, persalinan, atau menyusui, yang umum terjadi di daerah dengan tingkat Hep-B tinggi dan kurangnya pemeriksaan. Sebagai upaya layanan publik, pemerintah dapat meningkatkan pendidikan kesehatan dan kampanye kesadaran Hep-B, termasuk melalui pendidikan berbasis sekolah. Kata kunci: publik, kepuasan, layanan, pendidikan kesehatan, pemerintah, Hep-B. Public Satisfaction of Government Services in Reducing the Prevalence of HepB Disease for Children 0-12 Years in Indonesia Abstract This research is crucial to address the limited knowledge about the prevalence of Hepatitis B (Hep-B) among children aged 0-12 in Indonesia. Despite the government's dedicated efforts to enhance health education and awareness, there is still a gap in understanding the effectiveness of communication strategies and public satisfaction with the provided services. The aim of this study is to evaluate the communication strategies employed by the Indonesian government and assess public satisfaction. Quantitative methods, including observation, documentation, and questionnaires administered to 220 respondents across various districts in Indonesia, were utilized. The research concludes that public services related to health education and awareness campaigns for reducing Hep-B prevalence among children aged 0-12 are considered good and satisfactory. The most influential factor in increasing Hep-B prevalence is maternal-child transmission, particularly during pregnancy, childbirth, or breastfeeding, which is common in areas with high Hep-B prevalence and insufficient screenings. As a public service effort, the government can enhance health education and Hep-B awareness campaigns, including school-based education. Keywords: public, satisfaction, services, health education, government, Hep-B. Copyright © 2023, Jurnal Agregasi, ISSN: 2337-5299 (Print), ISSN: 2579-3047 (Online) | 161 Jurnal Agregasi : Jurnal Aksi Reformasi Government Dalam Demokrasi Volume 11– Nomor 2, November 2023, (Hlm 161-173) DOI 10.34010/agregasi.v11i2.9640 Available online at: https://ojs.unikom.ac.id/index.php/agregasi INTRODUCTION Hep-B is a viral infection that affects the liver, the Hep-B virus (HBV) is spread through contact with the blood or other bodily fluids of an infected person. This can occur through sexual contact, sharing of needles or other injection equipment, or from an infected mother to her baby during birth. Hep-B can cause a range of symptoms, including fatigue, abdominal pain, joint pain, and jaundice (yellowing of the skin and eyes). In some cases, people may have no symptoms at all. The infection can range from a mild illness lasting a few weeks to a serious, long-term illness that can lead to liver damage, cirrhosis, liver cancer, and even death. There is a vaccine available that can prevent Hep-B, and there are also medications that can help control the virus and prevent liver damage in people who have been infected. Hepatitis is inflammation of the tissue that can be caused by infection, drugs, toxins, metabolic disorders, or autoimmune abnormalities. Infections caused by viruses, bacteria, or parasites are the most common cause of acute HepB [Arief, 2013]. Hep-B virus (HBV) infection is a virus infection that attacks the liver and can develop into acute or chronic infection [WHO, 2020]. HBV is usually transmitted from person to person through blood (blood product recipients, haemodialysis patients, health workers or blood exposure). High-risk media that spread HBV include semen, cervicalvaginal secretions, saliva, or other bodily fluids, making it can also be transmitted sexually [Dunkelberg, 2014]. An estimated 240 million people are chronically infected with hepatitis B worldwide (defined as hepatitis B surface antigen (HBsAg) positivity for at least 6 months. Vaccine against hep-B has been available since 1982. Although the prevalence of hep-B virus (HBV) infection is relatively low in developed countries. HBV infection is still quite prevalent in East Asia and Southeast ASIA, including Indonesia (2.5%-10%) [Yano, 2015]. In Southeast Asia, WHO estimates that there are approximately 39.4 million (28.8-76.5 million) people living with chronic HBV and 10.3 million (8.0-17.8 million) people living with chronic hepatitis C. Every year, in Southeast Asia, viral hepatitis contributes to about 410,000 deaths with 78% of total deaths related to liver cancer and cirrhosis due to HBV and HCV. Specifically for HBV, Indonesia is one of the countries in the Southeast Asian region with the highest prevalence rate, so attention and commitment from all policy makers is needed, both at the central and regional level. The hep-B virus (HBV) infection remains a significant problem in Indonesia due to its high prevalence and complications. In areas with high endemicity, HBV infections usually occur through perinatal or early childhood infections. HBV itself is usually asymptomatic, and chronic HBV infection is a dynamic process involving interactions between the virus, hepatocytes, and the human immune system [Yano, 2015]. According to data from the 2018 CDC surveillance, there were 3,222 new acute hep-B cases. The number of cases is estimated to be 1 per 100,000 population [Yano, 20105]. Indonesia is a country with high hep-B endemicity, being the second largest in the (South East Asian region), Copyright © 2023, Jurnal Agregasi, ISSN: 2337-5299 (Print), ISSN: 2579-3047 (Online) | 162 Jurnal Agrega (...truncated)


This is a preview of a remote PDF: https://ojs.unikom.ac.id/index.php/agregasi/article/download/9640/4029
Article home page: https://ojs.unikom.ac.id/index.php/agregasi/article/view/9640/4029

Elsa Silvia, Defri Rizaldy. Kepuasan Masyarakat terhadap Layanan Pemerintah dalam Menurunkan Prevalensi Penyakit Hep-B pada Anak Usia 0-12 Tahun di Indonesia, Jurnal Agregasi, 2023, pp. 161-173,